Cancellation & Refund Policy

7SPARX 100% SATISFACTION GUARANTEE

At Seven Sparx Training LLC, we are dedicated to upholding the utmost standards of quality. We are committed to ensuring your complete satisfaction, which is why we offer a 100% Satisfaction Guarantee.

Live Instructor-Led Certification Courses 

The policy outlined below is applicable to all Live Instructor-Led Certification Training Courses offered by Seven Sparx Training LLC.

Pre-Course Cancellation Policy

If you find yourself unable to attend the course and wish to request a refund before the course’s starting date, we will provide you with a full refund according to the following terms.

Refund Timeframe

Hours prior to workshop date  % Refund you will receive  Rescheduling charges  Substitution charges 
More than 48 hours  75 %  US$ 0 No extra charge 
48 hours or within No Refund  US$ 0 No extra charge 

Hours prior to workshop date

More than 48 hours

48 hours or within

% Refund you will receive

75%

No Refund

Rescheduling charges

US $0

US $0

Substitution charges

No extra charge

No extra charge

 

PLEASE REVIEW NOTES BELOW:

  1. Please note that if you have accessed and downloaded the course material, you will not be eligible for a refund. We consider course material access as an indication of utilization and value received from the training resources.
  2. Refunds or credits for rescheduling the training cannot be issued for non-attendance. It is important to attend the scheduled training sessions to fully benefit from the course content and interactive learning experience.

Withdrawals During Workshop 

In the event that our training workshop does not meet the value you anticipated, and you decide to withdraw within the initial four hours of the workshop, we will gladly provide a full refund of 100%.

Nevertheless, if you have participated in the workshop for more than four hours, you will no longer qualify for any refund. It is important to note that in both situations, any prepaid course licensing fees paid to the Certification body will not be eligible for a refund.

Request to Change or Reschedule

  1. Feel free to reach out to your assigned Account Manager if you wish to change your batch before the course begins. You can request a change without incurring any charges, and we will be glad to accommodate your request by rescheduling your batch to a later date if it suits your needs.
  2. If you encounter any difficulties or are unable to continue or complete the course after it has started, we are here to support you. We can arrange for your enrollment in a different batch of the same course without any additional charges. However, if you choose to defer the program to a later batch for a second time or more, there will be a fee of 10% of the course fee applicable for each round of deferral.
  3. Please note; 
  • When a learner chooses to defer to a future batch, it is important to note that their entire learning progress will be reset. This means that they will start the course from the beginning again when they join the deferred batch.
  • Please be aware that in the case of changing or deferring to a different cohort, there may be variations in the course teaching pattern as per the trainer’ style, days, and timings compared to the original cohort. It’s important to consider these potential differences when making a decision to switch or defer to another cohort.

Please submit your requests to us on [email protected]

Welcome to 7Sparx!

A Human-Centered Approach to Learning
Development and Training Solutions.

www.7sparx.com

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A Human-Centered Approach to Learning
Development and Training Solutions.

www.7sparx.com

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Farrah Koudsi

Farrah is global training and organizational development consultant with over 20 years of experience in learning and development industry.  Farrah is highly experienced in developing world class training and learning programs coupled with extensive expertise in leadership and organizational management, and executive coaching. 

Besides being a SAFe® Program Consultant, Farrah holds multiple industry certifications including certifications in International Teaching & Training, Leadership, Business Management, Leadership, and Instructional Design. Farrah is a skilled and passionate facilitator both in remote and in-person training environment. She is multilingual in English, French & Arabic.

Farrah’s core competencies include: 

  • A Certified SAFe Program Consultant and Coach
  • Training Programs Development
  • eLearning Programs and Instructional Design
  • Learning Management Systems (LMS)
  • Organizational Development and Change Management
Charlie Brown
I love Agile! I was using agile thoughts throughout my 30 years career in software development and when I found Agile, I was amazed that they were saying some of the same things I was using. I began to see how they took the ideas that I had, short iterations and protecting the team and went far beyond my original ideas. I was agile before Agile existed. I began to train as a ScrumMaster and then an Agile Coach.

As an Agile Coach SPC4, an Agile ScrumMaster, an ICAgile Certified Professional and a Innovation Games Certified Orange Belt Collaboration Architect, I specialize in helping people in different roles work better together. I want to help teams work faster and be better at responding to change whether they are remote/distributed or local. The ideal Agile Coach or ScrumMaster ( Scrum Master ) is described by many adjectives – especially Teacher, Mentor, Facilitator and Servant-Leader. I have used distributed tools to aid me in working with remote team members. My career and volunteer jobs have gone beyond teaching to forge these critical attributes into my personality so that I can help you build an all-star team.

I have a strong background with working with people in different roles. I am a lifelong learner. I have a broad network of contacts. I love networking.
Harsha Kondapalli

Harsha is Scaled Agile Consultant and Enterprise Agile Coach with a tremendous passion to train and guide individual, teams and enterprises on Agile transformation. Harsha Kondapalli is a SPC – “SAFe Program Consultant” (SAFe SPC) for Lean Enterprises with extensive knowledge and experience.

Harsha has been consulting for several enterprise customers including but not limited to Google, Apple, Citigroup, TIAA, Florida Blue and BMS. He has played multiple roles that include Enterprise Agile Coach and Release Train Engineer (RTE) for Product Development Initiatives.

An agile enthusiast and evangelist with over 15 years in the Project Management field, Harsha has worked passionately to encourage and support the Organizations in fully embracing Agile methodologies for all his clients.

Harsha is a certified yoga teacher with 500 hours of teacher training, he Sia. fitness enthusiast and an ardent Indian classical music admirer.  He also has a Master’s Degree in Engineering specialized in aerospace industry.

Jonathan Cavner

Jonathan has 20 years of agile experience leading geographically diverse teams as a Scrum Master, Product Owner, Product Manager, Systems Architect and Release Train Engineer in the Fintech space. He specialized in Web Portals, eBanking and IAM (Identity and Access Management).   Jonathan has been instrumental in leading successful SAFe Agile transformations. With a background in developing eCommerce websites as a Java and .Net developer he brings a wide perspective and breadth of knowledge to the classroom and his consulting work.Certification

SAFe® Practice Consultant (SPC), SAFe® Release Train Engineer (RTE), Certified Scrum Product Owner® (CSPO), SAFe® Scrum Master (SSM).

Authorized through Scaled Agile, Inc. to teach the following courses: Leading SAFe®, SAFe® Product Owner/Product Manager, SAFe® Scrum Master, SAFe® for Teams, SAFe® for Architects, Lean Portfolio Management.

Leslie Brooks

Leslie was trained by the author of Cucumber and has been teaching and coaching Specification by Example/BDD for almost ten years. He has introduced the methodology to teams at multiple companies, including Verizon, General Motors, and Raytheon Technologies.He loves teaching and coaching Business Analysts, Product Owners, Developers, and QAs in Specification by Example/BDD; He loves the tremendous improvements it can bring to the entire organization. He strongly believes that when we are able to write better requirements, we write better code (and fewer bugs), find and fix bugs faster, and deliver better quality code faster, then we feel an enormous sense of accomplishment.

Specialties: Software QA, Software Quality Assurance, Test Strategy, Process Change, Process Transformation, Hardware Test, Linux, QA Manager, Cucumber, BDD, TDD, ATDD, Agile, Selenium, Test Automation, Python, Java, ML/AI, Deep Learning for software test

Stephen Otterstrom

Stephen is an accomplished Human Resources consultant with more than 20 years of experience in learning and development, onboarding, employee engagement, people and performance management and many other HR disciplines.   Much of Stephen’s career has been in hospitality.He started as a customer service agent and quickly moved into the learning and development world. In his role he opened new service centers in places like Guangzhou China and Cork Ireland. He supported properties with very low engagement and was able to help them become the highest engaged in the region. His final position in hospitality was as a regional learning manager for the Americas region for Hilton Worldwide.

As an independent consultant Stephen now enjoys working with organizations around the globe and across multiple disciplines.  He currently provides coaching and training to newly minted leaders as well as C-Suite executives.  He loves helping organizations find the key to successful remote, hybrid or in person Teams. Stephen is fluent in Spanish and enjoys opportunities to provide multilingual training Whenever the opportunity presents itself.

Since 2013 Stephen has held the Senior Professional of Human Resources certification or SPHR.  He was one of 19 contributors who helped right the first edition of A Guide to the Human Resources Body of Knowledge or (HRBok) Published by the Human Resources Certification Institute (HRCI).

Viki Johnston

Viki has dedicated more than 25 years of her career to professional training. She delivers excellent standards of soft skills classroom training, but it is her in-depth knowledge of customer service and business management that allows Viki to provide an exceptionally high level of learning facilitation and consultancy across a wide range of industries.Prior to becoming an independent consultant, she was employed by DHL, one of the largest courier companies in the world. During her 15 years of service, she worked in the areas of customer service, human resources and training and development, acquiring subject matter expertise across a number of disciplines.

Viki also has extensive experience in managing and developing people in various supervisory and management roles, putting her in an ideal position to be able to relate to real business issues that her clients and delegates face daily.

Viki is British and currently lives in Irvine, Southern California with her husband and daughter. She is a self-confessed lifelong learner with a passion for helping others experience “light bulb moments” and achieve their own goals.

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