Leadership at the Front Line

Master Essential Supervisory Skills to Build a Productive and Engaged Team.

Course Overview

This course is aimed to advance the supervisor level into management and leadership. A supervisor is a first level manager, therefore, is required to learn how to interact with people, inspire them, lead them and support them. The supervisor will learn basic management skills that can leverage them in their daily work and achieve organizations goals through motivating, coaching and mentoring employees.

Overall, supervising others requires a combination of communication, management, leadership, and interpersonal skills. It is important for supervisors to continuously develop and refine these skills in order to effectively manage their teams and help their organizations achieve their goals.

Learning Objectives

Identify the elements, beyond the skills, that make good supervisor.

Understand the spectrum of good supervisor/leader style.

Recognize that it is important to flex your style according to the situation and team member.

Ability for Supervisors to set clear objectives.

Manage the team, tasks, work schedules and individual in balance.

Delegate effectively in order to develop the team members.

Coach, train & develop individuals to achieve their business and personal goals.

Assess and improve performance.

Key Features

Can be custom-tailored to customer organizational needs.

Hands-on training by an experienced senior instructor.

Course materials including hand-outs, cases studies, and learning materials.

Practice teams exercises that help trainees better understand the subject.

Phone and email support on subject related issues.

Leadership and career counselling related to the subject.

Our industry-leading training consultants have deep knowledge and specialized expertise in delivering to the highest quality standards to each individual customer we serve.


Request Course Outline

Course Duration

3 days

Who Should Attend

New Supervisors
Experienced Supervisors
Team Leaders

Target Audience


Delivery Method

Virtual Instructor-Led
Onsite Instructor-Led



The Challenge

  1. Communication: Supervisors must be able to communicate effectively with their team members in order to ensure that everyone is on the same page and working towards the same goals.
  2. Managing conflict: Conflict is a natural part of any workplace, and supervisors must be skilled in managing conflict in order to prevent it from escalating and negatively impacting the team’s productivity and morale.
  3. Time management: Supervisors must be able to manage their own time effectively in order to meet deadlines and ensure that their team members are also meeting their deadlines
  4. Motivating employees: Supervisors must be able to motivate their team members to perform at their best.
  5. Providing feedback: Supervisors must be able to provide feedback to their team members in order to help them improve their performance.
  6. Delegating tasks: Supervisors must be able to delegate tasks to their team members in order to ensure that everyone is working efficiently and effectively.

The Solution

  1. Communication: To improve communication, supervisors should establish clear communication channels and protocols, actively listen to their team members, and be open and transparent in their communication. 
  2. Managing conflict: Supervisors should establish clear guidelines and policies for conflict resolution, remain neutral and objective when resolving conflicts, and use active listening and problem-solving skills to find mutually acceptable solutions.  
  3. Culture of Respect: Supervisors should also provide opportunities for team members to voice their concerns and opinions and encourage a culture of respect and open communication.  
  4. Time management: Supervisors should prioritize tasks based on their importance and urgency, delegate tasks to team members when appropriate, and use time management tools and techniques.
  5. Motivating employees: Supervisors should set clear goals and expectations, provide feedback and recognition for good performance, and offer opportunities for professional development and growth.
  6. Providing feedback: Supervisors should be specific and objective in their feedback, focus on behaviors and actions rather than personalities, and offer both positive and constructive feedback.
  7. Delegating tasks: Supervisors should assess team members’ skills and abilities, match tasks to team members’ strengths and interests, provide clear instructions and expectations, and offer support and guidance as needed.

Meet the Course Trainers

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See What Trainees Say About Us

Ahmed Al-Hossany
27 April, 2022

“We would like to sincerely thank you for all the efforts and the patience you have shown in transforming us by further building our management knowledge and skills and enhancing our managerial capabilities into a responsible and focused leader of the team."

Cornelia Germishuizen
07 May, 2022

“You are perhaps the best speaker I have ever heard – and I’m not alone in my sentiments. I’m sure you are destined for international success. Farrah chose a specific topic to focus on which was relevant to our business. Her examples covered both patients and services rendered.”

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